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F.A.Q.
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Frequently asked questions
General
How much do your pet care services cost?
Our rates depend on the service, visit length, and location. Prices start at $38 for a 30 minute home visit. We also offer à la carte options, monthly packages, and memberships. For details, please visit our services page: https://www.rustysfurrycompanions.com/services.
How do you cancel a pet care booking?
You can cancel anytime through your owner portal. Because we reserve that time just for your pet, a 40% cancellation fee applies.
What health requirements do you need before caring for my pet?
For PROVIDER'S home, dogs need to be current on Rabies, 4-1 Distemper, and Bordetella vaccines. They should also have fecal tests and monthly preventatives. We also recommend the leptospirosis vaccine.For the OWNER'S home, we require an annual exam, rabies vaccine fecal check. If you have health concerns, we can accept veterinary note or titer test results.
Which pet care services can you help with?
Rusty’s Furry Companions offers personalized pet sitting, overnight care, pet bereavement support, and other pet care services tailored to your pet’s needs.
What should you prepare for your pet’s care visit?
Please have your pet’s food, treats, favorite toy, and any medications ready. Bedding is optional. For first-time visits, a shirt or blanket with your scent can help your pet settle in comfortably.
Will you send me updates during my pet’s care?
Yes. We keep you informed while your pet is with us. You can expect friendly updates so you know how things are going and can relax with peace of mind.
Where do you provide pet care services?
We serve South Pasco and Pasco County, FL, including the Lutz area. If you’re nearby, reach out and we’ll help you see if we’re the right fit.
How can you pay for your pet care service?
You can pay with a credit card, venmo, zelle, cash or check.
Can you care for pets with special needs or medication schedules?
Yes, we can help with many special care routines, including medications and pets that need extra attention. Please share all instructions during your consultation so we can make sure your pet gets the right care every time.
How do I book a pet care visit?
Getting started is easy. We have two options that work for your preference. Option 1: If you would like to talk to us first, before meeting us https://calendar.app.google/2TqAxkWp9mmzqPCe9 Option 2: If you have checked out our website and you are ready to jump in feet first! This link is for the Discovery Visit https://calendar.app.google/J2tydgQHkvVc5kin8
What happens if my pet needs veterinary care while I’m away?
If we notice anything concerning, we will contact you and the primary veterinarian we have on file. Based on the Veterinary Team recommandations we will then schedule an appointment and bring them based on urgency. We will then inform you on the recommendations of the veterinary office.
Will you meet with me before the first pet care visit?
Yes, we usually like to connect before the first visit. It gives you a chance to share your pet’s routine, and it helps us make sure the care plan feels right from the start.
What types of pets do you care for?
We primarily care for dogs and cats. We do offer care to all species such as, pocket pets, fish, birds, horses, farm animals. If you are not sure schedule the Discovery Call we can go over details. https://calendar.app.google/2TqAxkWp9mmzqPCe9
How do you handle keys and home access for in-home pet care?
We take home access seriously. During the on-boarding, we will review the best way to enter your home and confirm any instructions you want us to follow. As a backup we do require a lockbox on premise which is provided by us through renting or purchase. Your pet’s safety and your privacy always come first.
What happens if my pet needs veterinary care while I’m away?
If we notice anything unusual, we contact you right away. If your pet is having a medical emergency, we follow the protocol of the business and contact you. Your pet’s safety and wellbeing always comes first.
Which pets can you care for?
We care for pets on a case-by-case basis. Tell us about your pet, their routine, and any special needs, and we’ll let you know if we’re the right fit.
How do you handle keys and home access for in-home pet care?
We can use garage codes, or smart lock access, depending on what works best for you. The lockboxes are used as a secondary entry if the power goes out. We do provide 3 options-Rental,Buy or Owner Provides. We keep your access details private and only use them for your pet’s care.
Do you require a meet and greet before the first visit?
Yes!! As a professional business we ask that you provide us with some basic information about your pet. This form is filled out when you visit the calendar link provided. Using the link provided it will allow you to book right away. This visit can go up to an hour and a fee is due at time of request. https://calendar.app.google/2TqAxkWp9mmzqPCe9
What happens during a pet bereavement session?
Every session is client-led and designed to provide a gentle, non-judgmental space. We may talk through the story of your pet, address feelings of guilt or second-guessing, discuss practical changes in your home routine, or explore memorial ideas. You are welcome to talk, share photos, cry, or sit in silence—there is no expectation to "hold it together."
How are Virtual Sessions conducted?
THis is done securely via video call or telephone. They provide the flexibility to receive dedicated support from your favorite couch, bed, or quiet room without travel. Charan does use a note taker, so she can focus on what is being said by the client.
How many sessions will I need?
Grief does not follow a linear schedule. Some clients find clarity and relief in a single session focused on an acute decision or memorial ceremony, while others benefit from 3 to 4 sessions spaced over several weeks to navigate the stages of adjustment. You set the pace that feels right for you.
Are you a licensed therapist or counselor?
No. I am a Certified Pet Bereavement Specialist and retired Veterinary Nurse. My services provide non-clinical emotional support, companion animal grief education, quality-of-life consultation, and legacy planning. If you are experiencing severe depression, trauma, or clinical mental health distress, I will gladly provide referrals to licensed mental health professionals and crisis resources.
Can children participate in these sessions?
Yes. Losing a pet is often a child’s first experience with death. We offer family-focused sessions to help parents explain loss in age-appropriate, compassionate language and guide children through healthy remembrance activities and art tributes.
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