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faq
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Frequently asked questions
General
How much do your pet care services cost?
Our rates depend on the service, visit length, and location. Prices start at $25 for a home visit and can reach $110 for multiple visits. We also offer à la carte options, monthly packages, and memberships. For details, please visit our services page: https://www.rustysfurrycompanions.com/services.
How do you cancel a pet care booking?
You can cancel anytime through your owner portal. Because we reserve that time just for your pet, a 40% cancellation fee applies.
What health requirements do you need before caring for my pet?
For in-home care, dogs should be current on Rabies, 4-1 Distemper, and Bordetella vaccines. They should also have fecal tests and monthly preventatives. We require an annual exam and core vaccines for all pets. We also recommend the leptospirosis vaccine. If you have health concerns, we can accept veterinary notes or titer test results.
Which pet care services do you offer?
You can count on us for in-home visits, dog walking, wellness checks, pet transport, overnight care, and other personalized care options. Not sure what your pet needs? Reach out, and we’ll help you choose the right fit.
What should you prepare for your pet’s care visit?
Please have your pet’s food, treats, favorite toy, and any medications ready. Bedding is optional. For first-time visits, a shirt or blanket with your scent can help your pet settle in comfortably.
Will I get updates while my pet is being cared for?
Yes. We know peace of mind matters. We provide updates through the owner portal so you can stay connected and see how your pet is doing while you are away.
What areas do you serve?
We serve Lutz and nearby areas in Pasco and Hillsborough County. If you are not sure whether you are in our service area, just reach out and we will be happy to check for you.
What payment methods do you accept?
We accept credit cards, Zelle,Venmo, Cash or Check. If you have a question about payment before booking, feel free to ask and we will help you out.
Can you care for pets with special needs or medication schedules?
Yes, we can help with many special care routines, including medications and pets that need extra attention. Please share all instructions during your consultation so we can make sure your pet gets the right care every time.
How do I book a pet care visit?
Getting started is easy. Contact us by email or through our website using the Discovery Call link on the Home Page. This lets us learn about your pet and match the right care plan to their needs.
What happens if my pet needs veterinary care while I’m away?
If we notice anything concerning, we will contact you and the primary veterinarian we have on file. Based on the Veterinary Team recommandations we will then schedule an appointment and bring them based on urgency.
Do you require a meet and greet before the first visit?
Yes. We start with a complimentary phone evaluation, and then we may schedule an on-boarding. It helps us learn your pet’s routine, personality, and care needs so we can provide the best possible service.
What types of pets do you care for?
We primarily care for dogs and other household pets that fit within our services. We do offer care to all species If you are not sure scheduling the Discovery Call we can go over details.
How do you handle keys and home access for in-home pet care?
We take home access seriously. During the on-boarding, we will review the best way to enter your home and confirm any instructions you want us to follow. As a backup we do require a lockbox on premise which is provided by us through renting or purchase. Your pet’s safety and your privacy always come first.
What happens if my pet needs veterinary care while I’m away?
If we notice anything unusual, we contact you right away. If your pet needs medical attention, we follow your emergency instructions and help coordinate with your regular vet or the nearest emergency clinic if needed. Your pet’s safety always comes first.
What types of pets do you care for?
We primarily care for dogs and cats. If you have another type of pet, such as as, bearded dragon, fish, pocket pets and more. We ask that while filling out your profile to add the additional pet(s) to help care for their needs and care requirements.
How do you handle keys and home access for in-home pet care?
We can use garage codes, or smart lock access, depending on what works best for you. The lockboxes are used as a secondary entry if the power goes out. We do provide 3 options. We keep your access details private and only use them for your pet’s care.
Do you require a meet and greet before the first visit?
Yes. We start with a complimentary phone evaluation, and when needed we’ll set up a meet and greet before service begins. This helps us learn your pet’s routine, personality, and care needs so we can make the first visit feel easy and comfortable.
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