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F.A.Q.
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Frequently asked questions
General
How much do your pet care services cost?
Our rates depend on the service, visit length, and location. Prices start at $38 for a 30 minute home visit. We also offer à la carte options, monthly packages, and memberships. For details, please visit our services page: https://www.rustysfurrycompanions.com/services.
How do you cancel a pet care booking?
You can cancel anytime through your owner portal. Because we reserve that time just for your pet, a 40% cancellation fee applies.
What health requirements do you need before caring for my pet?
For PROVIDER'S home, dogs need to be current on Rabies, 4-1 Distemper, and Bordetella vaccines. They should also have fecal tests and monthly preventatives. We also recommend the leptospirosis vaccine.For the OWNER'S home, we require an annual exam, rabies vaccine fecal check. If you have health concerns, we can accept veterinary note or titer test results.
Which pet care services do you offer?
You can count on us for in-home visits, dog walking, wellness checks, pet transport, overnight care, and other personalized care options. Not sure what your pet needs? You can schedule a Discovery Call with Charan, the Owner and CEO of Rusty's Furry Companions. https://calendar.app.google/2TqAxkWp9mmzqPCe9
What should you prepare for your pet’s care visit?
Please have your pet’s food, treats, favorite toy, and any medications ready. Bedding is optional. For first-time visits, a shirt or blanket with your scent can help your pet settle in comfortably.
Will I get updates while my pet is being cared for?
Yes. We know peace of mind matters. We provide updates through the owner portal so you can stay connected and see how your pet is doing while you are away. These updates provide GPS, visit report, pictures and videos-if the the pet allows it.
What areas do you serve?
We serve Lutz and nearby areas in Pasco and Hillsborough County. If you are not sure whether you are in our service area, just reach out and we will be happy to check for you. Zip Codes:34639 /34637 / 34638 / 33559 / 33558 / 33549 / 33548 / 33543 / 33613
What payment methods do you accept?
We accept credit cards, Zelle,Venmo, Cash or Check. If you have a question about payment before booking, feel free to ask and we will help you out.
Can you care for pets with special needs or medication schedules?
Yes, we can help with many special care routines, including medications and pets that need extra attention. Please share all instructions during your consultation so we can make sure your pet gets the right care every time.
How do I book a pet care visit?
Getting started is easy. We have two options that work for your preference. Option 1: If you would like to talk to us first, before meeting us https://calendar.app.google/2TqAxkWp9mmzqPCe9 Option 2: If you have checked out our website and you are ready to jump in feet first! This link is for the Discovery Visit https://calendar.app.google/J2tydgQHkvVc5kin8
What happens if my pet needs veterinary care while I’m away?
If we notice anything concerning, we will contact you and the primary veterinarian we have on file. Based on the Veterinary Team recommandations we will then schedule an appointment and bring them based on urgency. We will then inform you on the recommendations of the veterinary office.
Will you meet with me before the first pet care visit?
Yes, we usually like to connect before the first visit. It gives you a chance to share your pet’s routine, and it helps us make sure the care plan feels right from the start.
What types of pets do you care for?
We primarily care for dogs and cats. We do offer care to all species such as, pocket pets, fish, birds, horses, farm animals. If you are not sure schedule the Discovery Call we can go over details. https://calendar.app.google/2TqAxkWp9mmzqPCe9
How do you handle keys and home access for in-home pet care?
We take home access seriously. During the on-boarding, we will review the best way to enter your home and confirm any instructions you want us to follow. As a backup we do require a lockbox on premise which is provided by us through renting or purchase. Your pet’s safety and your privacy always come first.
What happens if my pet needs veterinary care while I’m away?
If we notice anything unusual, we contact you right away. If your pet is having a medical emergency, we follow the protocol of the business and contact you. Your pet’s safety and wellbeing always comes first.
Which pets can you care for?
We care for pets on a case-by-case basis. Tell us about your pet, their routine, and any special needs, and we’ll let you know if we’re the right fit.
How do you handle keys and home access for in-home pet care?
We can use garage codes, or smart lock access, depending on what works best for you. The lockboxes are used as a secondary entry if the power goes out. We do provide 3 options-Rental,Buy or Owner Provides. We keep your access details private and only use them for your pet’s care.
Do you require a meet and greet before the first visit?
Yes!! As a professional business we ask that you provide us with some basic information about your pet. This form is filled out when you visit the calendar link provided. Using the link provided it will allow you to book right away. This visit can go up to an hour and a fee is due at time of request. https://calendar.app.google/2TqAxkWp9mmzqPCe9
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